FAQs

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FREQUENTLY ASKED QUESTIONS

We’ve put together some commonly asked questions to give you more information about Adventures Travel Insurance and the cover we offer.

If you have a question that is not answered below please use the contact us page.

General

What activities do you cover?
Who is eligible for Adventures Travel Insurance?
Is there an age limit?
Who are the Insurers?
Are there any countries that are not covered?
How do I know what I'm covered for?
Do I need a European Health Insurance Card (EHIC)?
Can you resend my policy to me?
Can I get travel insurance if I have an existing medical condition?

Single Trip

What is the maximum duration?
Can I increase the cancellation policy limit on Single Trip cover?
What are the advantages of Annual Multi-trip travel insurance?

Annual Multi-Trip

How many times can I travel and how long can each trip be?
Am I covered for trips in the UK?
If I am abroad can I extend the 'maximum duration any one trip' limit provided by my Annual Multi-trip policy if I decide to stay longer?
What is family cover?

Policy Options

Is there a limit for my activity equipment?
Can I increase the cancellation policy limit on Single Trip cover?

Medical Assistance

Do you have a 24-hour Medical Emergency Assistance Service?
In the event of a medical emergency whilst abroad, do I have to pay my medical bills myself?

Making A Claim

How do I make a claim?
How quickly will you settle my claim?

Buying Online

How can I pay for my policy?
How will I receive my travel insurance policy documents?
Do I need to take my policy documents with me?
Can I get my money back if I want to cancel?